Escalation Engineer
dla BLStream / Wrocław
Tagi: C++
Keys to success:
• Good communication skills
• Good organizational skills, persistence, patience
• Technical aptitude in resolving server software and networking issues
Responsibilities:
• Analyze diagnostic log files from Exchange network environments and connected servers
• Determine appropriate steps for the Technical Support team to restore service to customers
• Provide root cause analysis of customer issues
• Develop fixes to existing product lines
• Train and lead other Support Engineers
Required Skills & Experience:
• 2 years as a Support Engineer
• An aptitude for solving complex server and networking issues
• An ability to read and analyze log files and correspond these to C++ source code
Bonus Points for:
• Networking experience is a plus
• Ability to read and understand C++ source code
• Ability to read and write Perl scripts
• Software Development experience is a plus
• IT experience is a plus
• Microsoft Exchange Configuration experience is a plus
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