IT Help Desk – Krakow, Poland

praca it: etat dla Apriso Sp. z o. o. / Kraków

Tagi: IT Help Desk Krakow Poland

IT Help Desk – Krakow, Poland

Summary:
We know that our success and market leadership depends entirely on our ability to attract, train and retain talented employees. Are you highly motivated, driven to achieve, team-oriented, ready to take advantage of unique opportunities and dedicated to customer satisfaction? Then you have come to the right place!
The successful candidate will be part of a service desk team responsible for the “Level One” Help Desk support of the company’s IT infrastructure by troubleshooting network problems, carrying out routine configuration and installation of necessary software/hardware solutions.
This is an excellent opportunity for a person with exceptional time management and communication skills and an enthusiasm to work in a dynamic environment. The applicant should be flexible, proactive and be able to work independently as well as part of a team.

Essential Position Responsibilities:
• Ensure maximum availability and efficiency of the LAN and WAN in a client server architecture for several locations and systems
• Perform and/or oversee Hardware and Software requirements of the businesses
• Manage, maintain, upgrade and troubleshoot LANWAN including firewall, remote access, anti-virus, patching, etc.,
 Conduct and verify the validity of daily backups
 Maintain and support all databases, applications and interfaces
• Set-up of all types of hardware (Servers, Storages, etc.)
• Installation and upgrades of all company software
• Break-fix of both server and desktop hardware and software
• Provide one-on-one assistance for all internal and external end-users
 Responsible for the operation and maintenance of the Telephony system
 Maintain site licenses for department/organization
• Travel to regional offices to provide on-site assistance

Essential Position Requirements:
• Minimum 3 years’ experience working in a similar role for a large organization
• Familiarity with Windows servers and VMWare technologies
• Prior experience in supporting, implementing and/or administering networks
• Good knowledge of IP addressing and TCP/IP networking
• Extensive knowledge of backup solutions, operating systems, software packages, and software utilities
• Demonstrated ability to work independently with minimum supervision
• High standard of ethics, very good interpersonal and communication skills
• Strong analytical and problem-solving skills

Education:
• Master’s degree in the related field, preferably Computer Science or Engineering
• Fluent in English



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Opublikowana 2012-01-04
Wyświetlona: 9263 razy