We are currently looking to expand our exemplary Customer Support team, and take its service to the next level. Specifically, we’re looking for someone who genuinely likes to help people, knows English very well, as well as Brazilian Portuguese fluently.

Responsibilities:
- Providing relevant and courteous customer service in English and Brazilian Portuguese, in line with our high standards and guidelines, which we developed and improved over the years. Currently we only offer text-based support via e-mail.
- Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings to the Support Team Lead.

Requirements:
- Fluent (ideally native) Brazilian Portuguese.
- Very good (ideally fluent) English, especially in writing.
- Willingness to help others, and being slightly detached yourself, are both a must – otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
In very rare cases – like during special events – it might also be necessary to work some extra hours, or during the weekend.

Pluses:
- Past experience in a Customer Service role.
- Having a very good understanding of the culture and quirks of Brazilian/Portuguese-speaking countries.
- Past experience in solving technical issues with games (Windows, Mac OS X and/or Linux).
- Being a gamer yourself, and having past experience in solving game-related technical issues.

What do we offer?
- A unique opportunity to enter a booming industry and to influence the future of digital distribution.
- A gamer’s paradise where you will be surrounded by games – living & breathing them!
- A competitive salary and great, laid-back work atmosphere in our office based in Warsaw, Poland.
- A chance to work in an international environment with exceptional experts.
- A Profit Sharing Program after 6 months of work, where employees share 10 % of GOG.com’s net profit (paid out once a year).
- Access to a health care and sport activities package.
- A full-time job in our Warsaw, Poland headquarters.
- A relocation package for foreigners as well as assistance from our HR throughout the whole process.
- Polish language lessons, should you need them.
- Frequent social activities, free fruits, an in-house cantina and other goodies are a standard.
- Free access to CD Projekt RED & GOG.com games.