Senior Voice Communications Engineer

praca it: etat dla Cyclad / Kraków

Tagi: Cisco IPT Cisco Contact Center

People. Technology. Cyclad – our motto describes us perfectly. Why? Because our success depends not only on new technologies but most of all on people and their commitment. We operate mainly in Europe but also in Africa, North America, and Asia. We are waiting for you!

For our Client, who is US corporation providing services in the field of risk management, insurance, consulting and outsourcing in the area of human capital management, we are looking for an experienced Senior Engineer specializing in Voice Communications Infrastructure.

Job specification:
• Taking care of the process of implementation and maintenance of corporate voice communications services
• Taking care of analyzes related to voice traffic data
• Ensuring technical support on third level
• Managing voice software and hardware
• Troubleshooting and fault rectifying of high level technical issues
• Recommending performance improvements in the area of voice or/and network infrastructure
• Coaching in the area of voice equipment and systems
• Providing technical reports, documentary and records related to infrastructure
• Cooperating with the organization and suppliers, carriers and vendors
• Taking care of providing tests

Requirements:
• Experience in configuring and maintaining Cisco voice communications infrastructure
• Experience in supporting different technologies
• Knowledge of industry and government regulations in the area of voice communications and networking
• Knowledge of the emerging technologies in the area of communications
• Knowledge of Cisco IPT Hardware/Software
• Experience in using call billing Hardware/Software
• Experience in working with voice collaboration systems
• Experience in working with software covering office telephony
• Knowledge of Cisco Contact Center
• Practical knowledge of contact center functionalities
• Ability to manage restoration calls
• Ability to focus on quality and to make good decisions
• Having analytical skills and ability to solve problems quickly
• Ability to work in night shifts
• Ability to work alone, as well as in team
• Exchanging information with others

We offer:
• Competitive salary
• Career growth as these investments develop
• Excellent medical coverage on the market with free dental care

In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.

Please enclose the following statement in your application:
„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding



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Opublikowana 2015-10-15
Wyświetlona: 4336 razy