EMEA Is Support
dla Gemalto / Tczew (40 km od centrum Gdańska)
OBJECTIVE:
To provide high quality and responsive Level 1 application support to all Gemalto ERP users in the EMEA region (and other business applications) as part of the regional team and also the worldwide application support service.
Your main responsibilities will cover:
*First line application support and incident management service to ERP users in EMEA
*Work closely with application support teams in other regions
*Build strong working relationships with Level 2 support teams, users, colleagues and suppliers
*Manage all support tickets
*Take ownership of incidents and liaise with the appropriate parties until the incident or problem has been resolved
*Manage escalations to third party suppliers or colleagues
*Provide support to other business applications as they become integrated into the support team work
*Build a knowledgebase in support issues/activities and share with colleagues and other teams
*Work with the Gemalto Core Model and development teams to ensure effective handover to support
*Contribute to the evolution of the Gemalto ‘core ERP model’
*Ensure that requirements for changes are clearly specified and agreed before sending to development teams
*Provide regular reports on the support service
*Help users to specify their requirements for change requests
*Maintain up-to-date documentation on IS support
*Share resolution details of issues with other support teams
Required Experience, Skills & Qualifications:
Education
*High degree
Experience
- IS or IT support experience nice to have
Competences
*Understanding or ERP systems nice to have
*Understanding of business applications and flows
Interpersonal skills
*Good verbal and written skills
*Good analytical skills to resolve problems/issues and determine appropriate solutions
*Good cooperation with staff from other countries
We offer
*Interesting work in a friendly and safe environment in growing company
*Contract of employment
*On boarding program for new hired employees
*Medical care
*Group life insurance
*Extra charge for commuting
*Extra charge for lunches
*The ability to use social fund
*Trainings
*Opportunity for professional development
Prosimy o dopisanie następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)”
Jeżeli ta oferta pracy nie jest zgodna z regulaminem, powiadom nas!
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