EMEA IS Support Cash Systems and Finance

praca it: etat dla Gemalto / Tczew (40 km od centrum Gdańska)

Tagi: EMEA IS Support Systems Finance

OBJECTIVE:
To provide high quality and responsive Level 1 and Level 2 application support to all Gemalto users in the EMEA region as part of the regional team and also the worldwide application support service. This will focus on the Cashpooler and HFM applications plus other Finance applications and may extend to include other business applications/processes.

Your main responsibilities will cover: *Provide effective first line application support and incident management service to Cashpooler and finance users in EMEA *Maintain and monitor key configuration settings and interfaces affecting all sites *Work closely with and provide back-up for application support teams in other regions (Asia and Americas) *Build strong working relationships with Level 2 support teams, users, colleagues and suppliers to ensure that the support service operates smoothly *Manage all support tickets efficiently and in line with defined support service *Take ownership of incidents and until the incident or problem has been resolved *Manage escalations to third party suppliers or colleagues *Provide support to other corporate business applications and interfaces as they become integrated into the support team activities *Build a knowledgebase in support issues/activities and share knowledge of support related activities with colleagues and other teams *Work with the Gemalto Core Model and development teams to ensure the necessary handover to support is successfully completed. *Contribute to the evolution of the Gemalto ‘core ERP model’ and business solutions *Ensure that requirements for changes to existing systems are clearly specified and agreed before sending to development teams or Level 2 support. *Provide regular reports on the support service and service levels to IS managers *Help users to specify their requirements

Required Experience, Skills & Qualifications:
Education *High degree

Experience *Use and support of business applications *Working in a production environment *Working with business users and managers

Competences
*Knowledge of business processes and applications
*Knowledge of accounting and finance nice to have
*Cooperation with staff from other countries
*Good English speaking and written skills
*Ability also to speak French is an advantage

Interpersonal Skills
*Ability to coordinate activities and communicate clearly
*Good communication skills with end-users
*Good analytical and troubleshooting skills

We offer *Interesting work in a friendly and safe environment in growing company *Contract of employment *On boarding program for new hired employees *Medical care *Group life insurance *Extra charge for commuting *Extra charge for lunches *The ability to use social fund *Trainings *Opportunity for professional development
Prosimy o dopisanie następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)”



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Opublikowana 2015-06-19
Wyświetlona: 3838 razy