Dyna Consulting is an independent recruitment agency providing services for personal counseling, job placement, and headhunting. We specialize in direct search of candidates for managerial and specialist positions across the country and abroad. We successfully implement the national and international projects with a high degree of complexity.

For our client, we are currently looking for:

Situation Manager with German

Region: Bydgoszcz/Poland

Situation Manager role will include:
Participate and support the delivery of end-to-end services in line with customer and internal SLAs/KPI.
Verifying the severity of all levels of incidents in order to execute the correct level Incident Management process.
Produce comprehensive incident reports to a variety of audiences including senior and exec management level.
Run daily Health-check calls and make informed decisions regarding escalation of potential issues.
Leading technical and management conference bridges in a business professional manner.
Participating in other ITIL processes providing input from Incident Management perspective.

Qualifications:
German and English Speaking (B2 at least) French would be a plus.
Minimum 3 years ITIL Operational experience in the Incident Management process.
Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience.
Ability to work independently and take decisions where necessary.
Successful delivery against commitments and deadlines.
Ability to work in tight deadlines and the ability to maintain focus whilst under pressure.
Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.

We offer:
Attractive salary.
Relocation bonus.
Stable employment in a professional environment.
Constant improvement of professional qualifications.
Attractive package of benefits including medical care.
Comfortable work environment.

Please send your CV to: kariera@dynaconsulting.pl