Job specification:
• Gather relevant information from the customer to gain agreement on the customer’s issue
• Assist the customer in resolving their service related issue according to documented procedures and processes
• Assist the customer in minimizing service delays as much as possible
• Escalate issues according to documented procedures and processes
• Make outbound calls to customers to provide status updates or follow-up on an unresolved case
• Accurately log all interactions
• Educate customers on support options, and the steps being taken to resolve their issue

Requirements:
• Written and spoken fluency in English
• Written and spoken fluency in Spanish and Portuguese
• Basic understanding of IT systems
• Ability to multi-task and utilize multiple data base systems to research and resolve a problem
• Ability to effectively communicate resolution status or service information to customers
• Excellent interpersonal and communication skills
• Strong multitasking and active listening skills
• Ability to work in dynamic situations, toward a goal and accurately paraphrase conversation
• Ability to identify solutions based on written procedures, guidelines, and process tools
• Ability to work on shifts

We offer:
• Career in the multinational company
• Unique opportunity to take part in international projects and gain experience with various businesses
• External and internal trainings program
• Salary adequate to your competencies
• Set of social packages to choose from