About Xstream

Xstream has been a pioneer in OTT and TV Everywhere since 1999. Drawing on
their extensive experience, Xstream works with world-leading Telco’s, cable
operators and MSOs. Xstream deliver simpler, smarter OTT solutions
characterized by superior flexibility, usability, scalability and costefficiency.
Xstream’s comprehensive and scalable end-to-end online video
management solution, Xstream MediaMaker™, offers numerous key modules such
as Shop and payment, domain control, assets management and analytics.
Xstream also offer a suite of outstanding individual services, including: Apps for
Connected devices, Ingest, DRM, Transcoding and Encoding.
For additional info, product info, customer cases etc., please visit www.xstream.net

Qualifications:

● Experience in support of VoD multimedia delivery – Widevine, Wowza, Evostream, Avconv, Flash Media Server, PlayReady
● Experience in administration / troubleshooting of Linux, Windows Servers
● Experience in administration of mysql databases
● Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)
● Excellent command of English language (B2/C1 based on http://en.wikipedia.org/wiki/Common_European_Framework_of_Reference_for_Languages),
● ITIL awareness (certificate will be an advantage)
● Communication and presentation skills for customer support needs
● Stress resistance, perseverance, accuracy and focus on customer satisfaction
● Proactiveness
● Multi tasking capabilities

Main responsibilities:

● Providing 3rd line of support for production environment and internal organization
● Handling of Incidents / Service Requests from reception until closure and assurance of the time restoration within SLA
● Implementation of agreed and approved Changes on production environment
● Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
● Taking actions based on identified systems failures in order to provide stable platform.
● Creation / update of Knowledge Base records with actions taken for resolution of the incidents / problems
● Creation / update of technical documentation
● Close interaction with other technicians within the team, vendors support and customers technical staff,
● Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.
● Ability to work in the office in Warsaw
● Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)