Datamatics Group for their client organization seeks an engineer to join a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both area of expertise and customer management.
CMS team is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.
Location: Krakow (Poland)
The ideal candidate demonstrates an aptitude and appetite for learning new skills, and applying this to drive customer satisfaction. Relationships:
• Reports to a CMS manager.
• Builds strong team relationships with CMS team and peers
Change Management Activities:
• Filtering changes
• Managing changes and the change process
• Chairing the CAB and the CAB/Emergency committee
• Reviewing and closing of Requests for Change (RFCs)
• Management reporting and providing management information
Responsibilities:
• Act as an overall project lead coordinating change and release management activity across all relevant team members, working closely with them to solve project/process related challenges
• Provide regular status updates to all involved parties to ensure full transparency and best possible alignment of resources
• Identify critical risks within the project in time and proactively suggest solution to resolve the issue
• Clearly document the project on an ongoing basis to ensure a clear understanding regarding roles and responsibilities within the team as well as the client and external partners
• Prepare meeting documentation (e.g., action/to-do lists, meeting agendas, and meeting minutes)
• Prepare status and tracking documentation (e.g., progress reports, team updates, status requests, and resolved issues lists)
• Intermediate to expert knowledge of Microsoft Excel, Project, PowerPoint, Visio, Adobe Acrobat
Business Acumen:
• Apply understanding of Client/Cisco Business (e.g., leverage best practices, advocate customer position)
• Contextualize impacts (e.g., identify implications of problems/issues/events on internal and external business processes)
• Identify Opportunities for CMS Process Improvement (e.g., optimization, proactive, innovation)
• Knowledge of Information Technology Infrastructure Library (ITIL) framework, with focus on Change and Release Management
• Communication
• Build client relations (e.g., establish productive and reciprocal relationships with CMS Team, Customers, Partners and other stakeholders)
• Client communications (e.g., facilitate meetings/sessions).
• Team communications (e.g., facilitate information sharing, advocate client positions, leverage team resources)
• Educate client and enforces compliance to policies, procedures and project standards
• Cross functional influence
Leadership:
• Mentor Others (e.g., share knowledge and expertise with others)
• Manage Processes (e.g., gather information, analyze needs, execute re-engineering, etc.)
Education:
• Requires 3+ years related experience as a project manager within the Services / IT / SP industry
• Typically requires BS in equivalent field, with minimum 5 years project lead/management
• Professional PM Certification and ITIL desired
• Very good communication skills in English written and spoken
Travel / Shifts:
• Occasional travel to customer meetings
• The job holders will work to European office business hours and provide escalation point to customer problems