ITIL Process Manager

praca it: etat dla CYCLAD / Bydgoszcz

Tagi: ITIL process management

Job specification:
Process Manager is ITIL Expert responsible for managing the IT processes in accordance to Atos Service Management Model based on ITIL best practices. He or she should be practitioner in the area, focused on core IT Service Management / ITIL functions including but not limited to areas such as problem management, incident management, change management, configuration management, service level management.

• Develop ITIL subject matter expertise and therefore maintain, improve, integrate, measure, and report on operational processes performance of the account being under his/her responsibility
• Heavily involved in process evolution, to develop and implement a continual service improvement cycle across all operational processes
• Acting as single point of contact for customer operational issues/concerns related to the account under his/her responsibility
• Manage/Drives periodical service reviews and scorecards with the respective stakeholders
• Re-engineer work flows and engagement models creating efficiencies and delivery standards
• Follow the company IT Service Management procedures and measurements to meet quality, satisfaction and other business objectives
• Provide effective mentoring and help to more junior colleagues which engages, motivates them and develops an excellence culture in ITIL process management
• Build professional relationships with key business partners and peers in Service Operations functions

Requirements:
• University degree in IT Discipline or equivalent in years of progressive experience in IT environment
• Minimum 2years of IT operations/service management/delivery experience required
• Working knowledge of ITIL Service Management framework
• Good command of English, German or French – B2/C1 level
• Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers
• Ability to work in tight deadlines and the ability to maintain focus whilst under pressure
• Having a strong character, can do attitude and possess a quality driven and customer focused mindset
• Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time

We offer:
• Work in international environment
• Competitive salary package
• Relocation bonus (according to the internal procedures)
• Private medical care
• Life and disability insurance
• Interesting trainings and professional development programs also available.



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Opublikowana 2014-01-29
Wyświetlona: 6984 razy