DESCRIPTION

Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.

The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.

For this Client we are looking for candidates interested in the position of Service Desk Team Leader.

Place of work: CENTRAL POLAND (relocation is REQUIRED – possibility of receiving a relocation package)

Description:
- Being responsible for the team of 15+ multilingual IT Advisors
- Organising the daily team duties, managing shifts schedules
- Managing escalations to the relevant 3rd line resources
- Ensuring all process impacting Service Desk are maintained and kept updated
- Ensuring high quality level of service with defined SLA’s and KPI’s.
- Monitor incoming requests ensuring they are dealt with in a timely manner and within SLA
- Developing on-going training plans for team members
- Acting as a mentor to staff

REQUIREMENTS

- At least 1 years of experience of holding a team leading position (leading teams of 10+ members)
- Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management)
- Very good knowledge of English (at least at B2/C1 level)
- Knowledge of German or French is a must because of cooperation with multilingual team members
- Ability to establish excellent relationships with internal and external customers
- Proactive attitude at all levels of operational and strategic tasks
- High communication skills
- Knowledge of ITIL methodology

BENEFITS

- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Possibility of international transfer to one of the foreign branch
- Taking part in multiple employees events
- Access to new technology and gadgets
- Full time job, stability of employment

• If you know FRENCH or GERMAN language and you would like to work for IT market leader and develop your IT skills holding position of IT SUPPORT ADVISOR – we would be glad to give you this possibility!***