Cyclad is an international IT Consulting and Outsourcing Company. Since 2007 we have been supporting our Clients and Partners on European market in leading divers IT/ ITC projects. Our mission is to provide the highest quality services, while being concerned for personal development and job satisfaction of our Consultants.

Job specification:
ITIL Process Coordinator is responsible for supporting and executing the Incident or Problem or Change Management process raised by customer or Service Manager.

• Coordinates and manages Incident/Problem/Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs
• Executes the Incident/Problem/Change Management process tasks in adherence with global and local requirements
• Escalates risks and issues to relevant Incident/Problem/Change Managers or the Incident/Problem/Change Management Regional Process Owner
• Supports Incident/Problem/Change Management reporting (KPIs and customer SLAs)
• Assists the Incident/Problem/Change Management Regional Process Owner in driving Service management best-practice and process standardization across his GBU
• Assists the Incident/Problem/Change Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU
• Monitors process compliance and coordinates CMDB updates taking into consideration updates from changes/incidents/problems
• Engages with others process participants to identify continuous service improvement for the change/incident/ problem management processes – produces documentation covering actions taken

Requirements:
• Bachelors degree in Computer Science or IT
• Interested in IT operations/service management/delivery experience required
• The candidate should be able to demonstrate a working knowledge of ITIL Service Management framework
• Good command of English, German or French – B2/C1 level
• Having a strong character, can do attitude and possess a quality driven and customer focused mindset
• Ability to work in tight deadlines and the ability to maintain focus whilst under pressure
• Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business
• Experience in ITIL processes in real environments
• Business Objects/Crystal Ball/Excel reporting skills are plus

We offer:
• Work in international environment
• Competitive salary package
• Relocation bonus (according to the internal procedures)
• Private medical care
• Life and disability insurance
• Interesting trainings and professional development programmes also available