Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow eight years ago. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.

Currently, to our Infrastructure Services Centre in Kraków and Katowice we are looking for candidates for the position of:

Service Management Consultant

Ref. no SMC/KK/12

Job description:

Service Management Consultant is a role in Service Management competency centre within Capgemini Infrastructure Services Eastern Europe.
Service Management Consultant in collaboration with clients assists them in the implementation of IT Service Management practices based on Capgemini and industry standards (such as ITIL etc).
The role requires thorough business awareness and understanding of implications and accountabilities in wider context within the customer organization.

• Analyze the current organization and client’s IT processes
• Assess the maturity of the IT organization and the level of business-IT alignment
• Design new and improve and re-engineer existing IT processes
• Implement the new processes within the client’s organization, while ensuring adequate change and communication management
• Assist clients to develop two-way alignment between their business and their IT to ensure IT enables the business goals
• Translate customer’s business requirements into IT delivery, including IT principles, IT strategy, organization, sourcing, etc
• Proactively identify of business opportunities for both Service Management Consulting and IT Outsourcing offering of Capgemini GDC EE within current and perspective customer environments
• Communicate with co-workers, peers, and management through written and verbal communication
• Communicate with customers, internal departments, and other outside parties in a professional manner
• Demonstrate experience in communicating across all levels of an organization, at the most senior levels
• Possess and present customer service attitude

Candidate’s profile:

• 2+ years of hands on experience in IT Service, Management design, transition or operations.
• Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate – as a must.
•Deep expertise in one or more of the Service Management subjects
• Expert organizational and time management skills with the ability to prioritise, self starter able to work independently with minimum of supervision
• Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
• Use of industry recognized technologies in order to facilitate work environment
• Excellent command of English language
• Very good communication skills and customer service attitude
• ITIL Expert certification will be an asset
• Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, will be an asset

We offer to the candidates:

• Interesting and stable job in international team
• Competitive salary with attractive benefit packageIntensive training packageOpportunity of personal development in a multinational environment
• Free private medical care
• Flex benefits
• Additional life insurance
• Friendly working atmosphere

Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Piekna Street 18th, is the administrator of personal data provided in recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws 2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Data submission is voluntary. Every person has the right to access their data in order to correct it.
Please include following statement in your application:
“I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997,Journal of Laws 2002, No. 101, item. 926 with further amendments).”
We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a – 183e.

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Opublikowana 2012-07-25
Wyświetlona: 6847 razy